What is a PBX System?

If you're asking yourself, "What is a PBX system?" you’ve come to the right place. Simply put, a PBX (Private Branch Exchange) system is the central component of your entire business communication set up. It’s what links your office phones to your VoIP provider and public switched telephone network.

In earlier years, having a PBX phone system meant having to buy clunky hardware that had to be kept in a closet somewhere in the office. It also required business owners to pay the phone company, maintenance charges, and long distance fees separately. Software and fixed phone line installation made expansion seem almost impossible. Fortunately, this technology has seen many substantial improvements.

Top 10 PBX System Benefits

Cost Effective

Improved Call Quality

Increased Productivity

Access to Innovative Features

Easy Installation

Simple Expansion

Straightforward Functionality

Increased Employee Engagement

Security with Call Continuity

Internet Based

Understanding the benefits of a hosted PBX system makes it easy to see why every business needs one as part of their communication strategy.

Maintaining consistent call flow is crucial and a hosted PBX allows you to keep receiving calls even without electricity or an internet connection. With the ability to forward calls to existing extensions and external phone numbers you’ll never have to worry about missing an important call again. Another benefit of using a hosted PBX phone system is that you can easily connect multiple offices and create an image of a unified company even if your locations are spread across the country. Speaking of multiple locations, a hosted PBX system eliminates the headaches of expansion. Simply contact your preferred agent for assistance for a seamless setup. Since a hosted PBX phone system offers mobility capabilities, it allows you to manage calls from any location and can increase employee retention with the luxury of flexibility.

What is PBX doing to help your business? It can increase productivity, promote efficient workflows, and save hours of time while reliably powering your business communications.

Evolving the Business Phone Service

What is PBX doing for businesses today? These days, a hosted PBX system is one of the most commonly used business phone systems because it is known to be a more economical and hassle-free way to set up and manage your communications. It’s also easier when it comes to expansion since there is no intricate wiring involved. This is because it uses “the cloud” and consolidates every component of your communication set up, eliminating the need for clunky equipment and expensive maintenance costs.