Call analytics is a simplified way to keep your team dynamically focused on their goals. Slice and dice call metrics with a full report to see where improvements can be made and measure improvements since previous reports. Set goals and cultivate productivity by generating detailed inbound or outbound call logs by extension, call group or department and tracking the right metrics. These reports will entail the date and time of calls, the type of call, numbers dialed or routed to and more. With FastPBX, you can get a full view of your company’s general performance.
Call Analytics Feature Benefits
- Performance CheckKnow who your best performers are, by tracking talk time, call volume, and other metrics that measure employee success.
- Marketing ToolCheck effectiveness of telemarketing campaigns.
- Reporting and GraphingProvide visual reporting for easy-to-understand data.
- All the Data You NeedMeasure talk time and call volume. Monitor employee phone usage.
- Sort Your DataSpecify data as calls per extension, group, etc.
Try Call Analytics free for 15 days.
Included in Executive, Enterprise. No contract, and 24/7 U.S.-based support from day one.