Use the live call monitoring service with our user-friendly admin dashboard to ensure quality for training purposes and compliance, or join in on calls or to relay messages to employees while they are on the phone. Listen in quietly while you monitor calls, barge into a call when needed or whisper to discreetly coach your employees without the caller knowing. As the boss, it’s your duty to keep tabs on the quality of your calls and use it to optimize your callers experience.
Live Call Monitoring Feature Benefits
- Ensure ComplianceHIPAA, PCI, FISMA and more.
- Quality AssuranceGuarantee professional customer support quality.
- Control AccessGive monitoring access to desired employees (receptionists, admins, supervisors, etc.).
- Keep a Pulse on PerformanceMonitor how calls are going with employees and prospects.
- Live CoachingWhisper lets you do live coaching with team members without the caller knowing.
- Effortless ConferencingBarge lets you join conference calls easily.
Try Live Call Monitoring free for 15 days.
Included in Enterprise. No contract, and 24/7 U.S.-based support from day one.