Small Business Growth Tips

Working from home has its obvious benefits: you don’t have to sit in the dreaded morning and afternoon traffic, you can choose your most productive hours, and you control your office setting- just to name a few.

With Hurricane Irma threatening the East Coast and pummeling the Caribbean with winds of up to 180 MPH, residents and businesses owners are anxious about what kind of damage this category 5 hurricane might cause.

There are resources all over the internet that tell you how to impress people face-to-face, but we’re here to talk about how you can use VoIP phone features to impress your callers.

Communication is essential to having a functioning company. If you can’t express your goals, vision, and expectations, how can you expect your employees to follow suit?

You’ve heard it before, “This call may be recorded for training and quality assurance.” But what exactly is happening on the other side?

Does it feel like you spend most of your days solving internal issues rather than focusing on ways to grow your business? You’re not alone. The life of a business owner is filled with daily obstacles while also balancing employee’s needs, customer’s needs, and the company’s needs. Does this sound like you? 

As business owners continue to realize that communication trends are shifting from analog to VoIP, there is a growing need for producing a professional greeting for your auto attendant.

Every company that we talk to wants to improve the user experience for their customer base. Over the years, the mindset of companies has shifted away from the traditional operations (sales and profit-focused) towards a more holistic mindset that focuses on the customer experience.

Voicemail to email is one of the more popular features to use with your small business phone. It allows you to respond quickly to urgent matters while having the confidence to step away from your desk.

Due to outdated communication technology, businesses are increasingly switching over to IP telephony. This means that even with new technology providing a variety of ways to communicate with prospects, clients, and colleagues, voice communication is still considered crucial to business operations.